# OmySyria

> OmySyria (حلول عربية | مجموعة سوريا) is a global, Arabic-first cloud platform providing intelligent customer support AI and geospatial mapping services for businesses, enterprise groups, and developers worldwide.

OmySyria enables companies worldwide to deploy intelligent AI Support Assistants grounded in proprietary business knowledge with zero-hallucination guardrails and seamless human agent handoff. In parallel, OmySyria delivers Maps Service, a high-performance, Arabic-first global location, geocoding, search, and routing platform designed for Arabic address terminology, regional search behavior, and international geographic coverage.

## Core Services

- [خدمة المساعد الذكي | AI Support Assistant](https://omysyria.com/ar/products/support-assistant): Grounded, bilingual AI customer support assistant trained on proprietary company documents with instant human handoff and multi-channel messaging integrations (Web Widget, REST API, Facebook Messenger, WhatsApp).
- [خدمة الخرائط | Maps Service](https://omysyria.com/ar/products/routing): Global, Arabic-first location platform providing turn-by-turn vehicle routing, travel time matrices, place search, autocomplete, reverse geocoding, nearby discovery, and map matching.

## Free Allowances & Pricing

Accounts without a paid plan or active trial receive recurring Free allowances per organization, per UTC calendar month:

- **Maps Service**: 100,000 HTTP requests shared across all eight operations. Each request counts once; 400 autocomplete requests plus 300 search requests use 700 of the shared allowance.
- **AI Support Assistant (RAG)**: 300 AI messages.
- **Paid Maps plans**: Pro costs $6/month for 150,000 requests; Business costs $25/month for 350,000 requests.
- **Paid RAG plans**: Pro remains $6/month for 2,000 AI messages; Business remains $15/month for 5,000 AI messages.

For each service, the paid or active trial allowance replaces its Free allowance; allowances never stack, and switching does not reset usage. Optional 14-day free trials remain available once per service. The recurring Free allowance is separate from the trial.

## Developer Resources

- [Developer Portal (Arabic)](https://omysyria.com/ar/developers): Comprehensive integration guides and runnable code examples for REST API, Web Widget, and Maps Service.
- [Developer Portal (English)](https://omysyria.com/en/developers): Comprehensive integration guides and runnable code examples for REST API, Web Widget, and Maps Service.
- [OpenAPI 3.1 Specification](https://omysyria.com/openapi.yaml): Canonical machine-readable API specification for all public `/v1` endpoints.
- [Web Support Widget JS](https://omysyria.com/widget.js): Lightweight `<ahs-support-widget>` custom element script for website embedding.

## Official Pages

- [الصفحة الرئيسية (العربية)](https://omysyria.com/ar): Official platform overview, core products, and company solutions in Arabic.
- [Home Page (English)](https://omysyria.com/en): Official platform overview, core products, and company solutions in English.
- [خدمة المساعد الذكي (العربية)](https://omysyria.com/ar/products/support-assistant): Feature breakdown, RAG architecture, and interactive live demo for AI Support Assistant.
- [AI Support Assistant (English)](https://omysyria.com/en/products/support-assistant): Feature breakdown, RAG architecture, and interactive live demo for AI Support Assistant.
- [خدمة الخرائط (العربية)](https://omysyria.com/ar/products/routing): Product specifications, API explorer, and interactive planner for Maps Service.
- [Maps Service (English)](https://omysyria.com/en/products/routing): Product specifications, API explorer, and interactive planner for Maps Service.
- [سياسة الخصوصية (العربية)](https://omysyria.com/ar/privacy): Data ownership guarantees, zero-model-training privacy commitment, and security standards.
- [Privacy Policy (English)](https://omysyria.com/en/privacy): Data ownership guarantees, zero-model-training privacy commitment, and security standards.
- [شروط الخدمة (العربية)](https://omysyria.com/ar/terms): Terms of service, customer knowledge rights, and acceptable use policies.
- [Terms of Service (English)](https://omysyria.com/en/terms): Terms of service, customer knowledge rights, and acceptable use policies.

## Supported Languages

- **Arabic (العربية)**: Primary native locale (Modern Standard Arabic / الفصحى) with native RTL layout.
- **English**: Fully supported secondary locale with native LTR layout.

## Technical Specifications & Discovery

- [Sitemap](https://omysyria.com/sitemap.xml): XML sitemap for public routes.
- [Robots File](https://omysyria.com/robots.txt): Crawler rules and discovery endpoints.

## Canonical Detailed Context

- [Full Documentation (llms-full.txt)](https://omysyria.com/llms-full.txt): Authoritative detailed context document for LLMs, AI agents, search engines, and automated crawlers.